JAJA FINANCE LTD
Financial Ombudsman decision DRN-3566545 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Aug 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling, Data and privacy
In the Ombudsman’s words
He would like all the information about this account removed from his credit file and compensation for what took place and for the delay in providing him with the information from his Data Subject Access Request (DSAR). ... He says he has paid off the balance but would like the interest of just over £8 refunded.Charges and fees
JAJA accepts that it didn’t deal with the DSAR request appropriately and that Mr B couldn’t use its app. I accepted Mr B was caused distress and inconvenience and would have spent some time trying to resolve both matters.Complaint handling
He would like all the information about this account removed from his credit file and compensation for what took place and for the delay in providing him with the information from his Data Subject Access Request (DSAR).Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3566545.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.