Coventry Building Society

Financial Ombudsman decision DRN-3563926 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Unfortunately the mortgage was also in arrears and CBS was considering taking repossession action.Treatment in financial difficulty

refused to allow a product switch and a term extension on her mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3563926.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.