Santander UK Plc
Financial Ombudsman decision DRN-3559544 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Aug 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
T, a limited company, complains that Santander UK Plc restricted its account stopping genuine payments.Funds blocked or frozen
Santander has recognised that this has caused inconvenience and offered to pay T £200. Having taken all the circumstances into account including the period before this was resolved and our published guidelines about compensation I find that to be a reasonable offer to settle the complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3559544.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.