HSBC UK Bank Plc
Financial Ombudsman decision DRN-3559143 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Charges and fees
In the Ombudsman’s words
The complaint Mr and Mrs S complain that HSBC UK Bank Plc hasn’t reimbursed them for money lost to a fraudulent investment.APP scam refund refused
HSBC UK Bank Plc should reimburse Mr S all the payments he sent on his credit card and the associated transaction fees.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3559143.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.