Barclays Bank UK PLC

Financial Ombudsman decision DRN-3558190 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr T is unhappy that Barclays Bank UK Plc haven’t refunded him for transfers made from his account which he says he didn’t authorise.Unauthorised transaction

Mr T was also unhappy that Barclays didn’t respond to his claim within the timescales given and his direct debits weren’t paid when he was told they’d be honoured while the claim was ongoing.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3558190.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.