Barclays Bank UK PLC

Financial Ombudsman decision DRN-3557988 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Mr G has also complained about how Barclays assessed his complaint but, as already explained by our investigator, this is not something we can consider in these circumstances.Complaint handling

Mr G also believes his request to be treated as a vulnerable customer was not reflected in how Barclays communicated with him.Support for vulnerable customers

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3557988.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.