Ziglu Limited

Financial Ombudsman decision DRN-3557717 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Aug 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Ziglu later reversed this refund which resulted in Mr A’s account going into a negative balance.Card dispute or chargeback

she held that Ziglu provided Mr A poor customer service by not informing him that the credit was temporary.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3557717.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.