Santander UK Plc
Financial Ombudsman decision DRN-3554062 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Support for vulnerable customers
In the Ombudsman’s words
He’s not asking us to decide who takes control of Mrs B’s finances, just that this was an unauthorised transaction made under coercion.Unauthorised transaction
Mr B says that Mrs B lacks capacity, due to dementia, and was coerced to transfer the funds.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3554062.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.