MONZO BANK LIMITED
Financial Ombudsman decision DRN-3552214 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jul 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss A complained because Monzo Bank Limited refused to refund her for a transaction which she said she didn’t authorise.Unauthorised transaction
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3552214.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.