Financial Limited
Financial Ombudsman decision DRN-3552113 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr and Mrs W want BOI to compensate them for their financial loss due to not switching to a lower interest rate sooner.Interest and rates
This complaint is about a joint mortgage Mr and Mrs W hold with Bank of Ireland (UK) Plc (BOI). Mr W, who has dealt with the complaint throughout, is unhappy that BOI wouldn’t offer a new mortgage interest rate until 2020.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3552113.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.