GMAC UK Plc

Financial Ombudsman decision DRN-3551275 Upheld

Upheldoutcome, as published by the Ombudsman

£6,713redress stated in the decision

Mon Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mr F is unhappy with the end of contract charges applied by Vauxhall Finance Plc trading as G.M.A.C. (GMAC) following the return of his car.Charges and fees

the investigator didn’t think that the agreement Mr F signed was sufficiently clear about how the VAPs were being financed separately to the car itself, and how this would affect Mr F upon VT.Product mis-sold

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3551275.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.