Barclays Bank UK PLC

Financial Ombudsman decision DRN-3549792 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Product mis-sold

In the Ombudsman’s words

Mrs W complains that Barclays Bank UK PLC didn’t do enough to assist her when she tried to cancel a payment she made using her credit cardCard dispute or chargeback

Mrs W says that while on holiday in December 2017, she and Mr W attended a sales meeting in which they were given alcohol and not told the full facts about the holiday product they were acquiring.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3549792.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.