Barclays Bank Plc
Financial Ombudsman decision DRN-3547710 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Aug 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
it agreed it could have given her clearer informationComplaint handling
Barclays Bank Plc lost the trust deed and related documents it was holdingService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3547710.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.