MONZO BANK LIMITED
Financial Ombudsman decision DRN-3546277 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
wants a refund of fees paidCharges and fees
The complaint G, a limited company, complains that Monzo Bank Ltd didn’t make the features of its ‘Plus’ service clear and that it didn’t cancel this on request.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3546277.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.