Santander UK Plc
Financial Ombudsman decision DRN-3545489 Upheld
Upheldoutcome, as published by the Ombudsman
£212redress stated in the decision
Wed Jul 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
Santander stopped the payment and blocked the account.Funds blocked or frozen
I think Santander should have thought about the reason they were blocking the account and realised that allowing the direct debit payments to be made wouldn’t jeopardise the original intention of safeguarding Mr H fromService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3545489.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.