Bank of Scotland Plc

Financial Ombudsman decision DRN-3545439 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr and Mrs B complain that Bank of Scotland plc trading as Halifax didn’t offer support with their mortgage when they had financial difficulties.Treatment in financial difficulty

Both Mr and Mrs B have suffered health problems over the last few years.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3545439.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.