Barclays Bank UK PLC

Financial Ombudsman decision DRN-3544375 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Sun Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

unfairly declined its current account applicationAccount closed or refused

Barclays upheld T’s complaint. The bank apologised that it hadn’t told Mr C that it wasn’t accepting applications from new customers in June and that there had been delays in contacting him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3544375.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.