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Lloyds Bank PLC
Financial Ombudsman decision DRN-3543928 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Payment delayed or failed
In the Ombudsman’s words
their failure to remove a block to his online accountFunds blocked or frozen
the cheque was represented and cleared on 19 October, two working days laterPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3543928.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.