Barclays Bank UK PLC

Financial Ombudsman decision DRN-3543600 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Tesco Bank didn’t feel they had grounds to raise a chargeback claim as it wouldn’t have been successful.Card dispute or chargeback

Tesco Bank recognised this was incorrect information and that Mrs H’s expectations ought to have been managed on this phone call.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3543600.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.