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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-3543560 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr B complains that Creation Consumer Finance Ltd (Creation) did not support him when he was in financial difficulty.Treatment in financial difficulty

They should therefore refund all interest and fees from that date to when the debt was sold to a DCA in January 2021.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3543560.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.