HSBC Bank plc

Financial Ombudsman decision DRN-3543263 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

HSBC issued a mortgage offer to Mr and Mrs C on 10 November 2021... HSBC withdrew the mortgage offer as there was a discrepancy with the purchase price.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3543263.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.