Nationwide Building Society

Financial Ombudsman decision DRN-3543172 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs C complain that Nationwide Building Society reduced the amount it was willing to lend them on a mortgage without explanation.Mortgage administration

Nationwide offered £250 for the poor customer service it accepted Mr and Mrs C had received on the phone in September 2021.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3543172.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.