Santander UK Plc
Financial Ombudsman decision DRN-3541969 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
asked D for information about its account activityIdentity checks and access
Santander already accepts that it didn’t live up to the timescale Mr H was given for an expected call backComplaint handling
Rules cited
Money Laundering Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3541969.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.