Circle UK Trading Limited

Financial Ombudsman decision DRN-3541291 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Wed Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Miss H complains that Circle UK Trading Limited (Circle) refused to refund money it held for her in an online account and then tried to charge her a fee for this money as the account was considered dormant.Charges and fees

Miss H told Circle about her vulnerabilities. So, it was Circle’s responsibility under the FCA guidance to ensure that its actions, or lack of action wasn't impacting her.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3541291.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.