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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN-3540428 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr W complains that Marks & Spencer Financial Services Plc (M&S) won’t refund him payments he made to what he says was an investment scam using his credit card.APP scam refund refused
He asked that they help him get his money back through the chargeback scheme.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3540428.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.