Morses Club Limited
Financial Ombudsman decision DRN-3539979 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Jan 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mrs U initially made a complaint to Morses about being given loans which she couldn’t afford.Irresponsible lending
Mrs U complains that Morses Club PLC (Morses) gave her incorrect information about a refund she was expected to receive following a complaint she made about unaffordable lending.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3539979.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.