Barclays Bank UK PLC

Financial Ombudsman decision DRN-3534792 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr and Mrs H have complained about delays by Barclays Bank UK PLC when they applied to port (transfer) their mortgage interest rate product onto a new mortgage on another property.Mortgage administration

Barclays acknowledged there’d been some delay in processing the application, as well as other customer service issuesService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3534792.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.