HSBC UK Bank Plc
Financial Ombudsman decision DRN-3528883 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Mr H was dis-satisfied with this and brought his complaint to this service. One of our adjudicators looked into Mr H’s concerns and reached the conclusion that HSBC had caused some confusion with its correspondence but didn’t think it had caused major detriment and thought the £50 compensation was a fair way to settle the complaint.Charges and fees
HSBC has already acknowledged that its service wasn’t as good as it should’ve beenService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3528883.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.