Barclays Bank UK PLC

Financial Ombudsman decision DRN-3518374 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

Mrs P and Mr P complain that Barclays Bank UK PLC (Barclays) closed their account.Account closed or refused

Mr P contacted Barclays to say that due to the pandemic, his work and family circumstances, he was struggling and in financial difficulty.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3518374.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.