HSBC UK Bank Plc
Financial Ombudsman decision DRN-3517602 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Sep 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs C complained to HSBC, she indicated that she wanted it to help her to get a refund of the money she’d paid to R or refund her directly itself.Card dispute or chargeback
HSBC accepted this recommendation, Mrs C did not. In summary, Mrs C indicated she rejected the recommendation for the following reasons.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3517602.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.