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Marks and Spencer plc
Financial Ombudsman decision DRN-3516591 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
claim for money he paid for flight tickets bought using his credit cardCard dispute or chargeback
he remains dissatisfied with the way M&S dealt with his claimComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3516591.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.