Lloyds Bank PLC

Financial Ombudsman decision DRN-3515194 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr P complains that Lloyds Bank PLC debited his account with a number of transactions totalling £3926 that he says he didn’t make or otherwise authorise.Unauthorised transaction

And that when he tried to raise this with them, he couldn’t contact them over the phone which caused delays to him raising the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3515194.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.