HSBC UK Bank Plc
Financial Ombudsman decision DRN-3514940 Not upheld
Not upheldoutcome, as published by the Ombudsman
£833redress stated in the decision
Thu Oct 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
The complaint N, a limited company complains about the service it received from HSBC UK Bank Plc when trying to close its account.Account closed or refused
It was unsatisfactory for N that HSBC took several weeks to transfer the funds to the new accountPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3514940.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.