MBNA Limited

Financial Ombudsman decision DRN-3514578 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

MBNA later raised a dispute and refunded Mrs E’s account for the full amount.Card dispute or chargeback

Rules cited

Payment Services Regulations 2017, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3514578.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.