Starling Bank Limited

Financial Ombudsman decision DRN-3509318 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

W’s application was not approved.Account closed or refused

Starling referred the case to its vulnerability team to consider if Mr B’s father might complete the onboarding process in a different waySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3509318.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.