Firms › The Co-operative Bank Plc ›
The Co-operative Bank Plc
Financial Ombudsman decision DRN-3505941 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
He referenced guidance issued by the Competition and Markets Authority (“CMA”) that he believes supports his claim that he should receive a full refund.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3505941.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.