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Bank of Scotland Plc
Financial Ombudsman decision DRN-3505159 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Nov 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
failed to make reasonable adjustments in line with the Equality Act 2010Support for vulnerable customers
Halifax say the branch worker wasn’t prepared to take the risk of removing their mask and that Mr D’s wife became abusive, so they were asked to leave the branch.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3505159.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.