Lloyds Bank PLC

Financial Ombudsman decision DRN-3505057 Upheld

Upheldoutcome, as published by the Ombudsman

£160redress stated in the decision

Mon Jun 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Mr A complained because Lloyds Bank plc refused to refund him for a cash withdrawal where he said the machine didn’t dispense the money.Unauthorised transaction

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3505057.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.