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National Westminster Bank Plc
Financial Ombudsman decision DRN-3504779 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Miss M complains about the way National Westminster Bank Plc (NatWest) handled her application to take out a new interest rate product, and her subsequent application to port her mortgage with additional borrowing.Mortgage administration
he did think the customer service Miss M received could have been better, so he recommended NatWest pay Miss M £200 for the distress and inconvenience caused.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3504779.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.