Nationwide Building Society

Financial Ombudsman decision DRN-3501315 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr C complains that Nationwide Building Society didn’t make him aware that it had closed his e-bond accountAccount closed or refused

Nationwide has acknowledged that its communication with Mr C was poor. It gave Mr C the wrong information when he contacted it on 29 July 2021.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3501315.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.