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National Westminster Bank Plc
Financial Ombudsman decision DRN-3497917 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Treatment in financial difficulty
In the Ombudsman’s words
Mr O complained that his current account had been downgraded from a Platinum to a Select AccountAccount closed or refused
Mr O is also unhappy that the debt of his loan account and overdraft have been sold to a third party.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3497917.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.