National Westminster Bank Plc

Financial Ombudsman decision DRN-3496826 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Irresponsible lending

In the Ombudsman’s words

It closed F’s bank account after using the funds held therein to pay down the amount owing on the loan.Account closed or refused

A company, which I’ll refer to as “F”, complains that National Westminster Bank Plc (“NatWest”) unfairly recalled its Bounce Back Loan.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3496826.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.