Santander UK Plc
Financial Ombudsman decision DRN-3494869 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
I think, in the circumstances, it’s fair and reasonable to require Santander to apply the 1.19% five-year fixed rate product to Mr and Mrs B’s whole mortgage account.Interest and rates
The complaint Mr and Mrs B complain that Santander UK Plc was unclear about the latest date to take out a new interest rate product for their mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3494869.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.