NewDay Ltd

Financial Ombudsman decision DRN-3494300 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Jul 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Card dispute or chargeback

In the Ombudsman’s words

Remove any adverse reports they have made to Mr K’s credit file as a result of this issue.Credit file reporting

Mr K complains that NewDay Ltd were unreasonable to reject a chargeback claim he made to them.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3494300.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.