Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3494078 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Wed Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr E complains that Sainsbury’s Bank plc (Sainsburys) wrongly advised him his credit card limit was near its limitCard dispute or chargeback

Sainsbury’s credited Mr E’s credit card with £25 compensation to reflect the inconvenience of its call times.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3494078.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.