Santander UK Plc
Financial Ombudsman decision DRN-3492282 Upheld
Upheldoutcome, as published by the Ombudsman
£90redress stated in the decision
Fri Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
by this point it was clear Mr W was in financial difficulty and hadn’t seen or maintained a credit balance for an extended period of time and thought Santander should have done more and shouldn’t have continued offering the overdraft on the same terms.Irresponsible lending
He says it was unfair to continue to apply charges to his account when he was in financial difficulty.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3492282.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.