Barclays Bank Plc
Financial Ombudsman decision DRN-3489538 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Miss W complains that Barclays Bank UK PL (Barclaycard) wouldn’t give her a payment holiday and hassled her.Treatment in financial difficulty
I also noted that Barclaycard’s final response didn’t explain why the payment holiday request was declined, or why the volume of calls took place – it would’ve been helpful if it had.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3489538.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.