National Westminster Bank Plc

Financial Ombudsman decision DRN-3488305 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,900redress stated in the decision

Fri Jun 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Payment delayed or failed

In the Ombudsman’s words

erroneously blocked its debit card when it requested an additional cardCard dispute or chargeback

made further errors that delayed issue of the new cardPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3488305.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.