MONZO BANK LIMITED
Financial Ombudsman decision DRN-3487293 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Monzo Bank Limited closed her accountAccount closed or refused
She also mentioned a fraud which had happened on an account she had elsewhere, which she said meant she’d lost money, so she’d agreed. The advisor said that Monzo couldn’t reopen the account, which Miss S said she understood, but she wanted the marker removed. She said the CIFAS website said she needed a final response letter from Monzo to appeal to CIFAS, so she complained.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3487293.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.