Bank of Scotland Plc

Financial Ombudsman decision DRN-3485583 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

The complaint ... complains that Bank of Scotland plc (BOS) treated him unfairly by changing the rate on a fixed rate loan he’d applied for.Interest and rates

He also complains about the lack of communication during the complaints process.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3485583.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.